Hair color consumer advice...Should I keep ordering from this company?

I ordered a dye in the shade of eggplant/burgundy from a company that sells custom-made salon quality hair color. I love this shade and was excited about trying it because, after all, it was custom mixed according to my hair profile. The first time was a failure (that was November)...the colorist actually sent me complimentary color remover because she admitted it was her fault. I just dyed it a second time yesterday with my new formulation. While this is better, I still didn't get the results I want. Instead of a thorough deep shade of burgundy, it's like a dark brown with faint hints of red highlights. I'm sort of angry. It's not as though my hair color is extremely dark and no dye shows up on it. Before I colored it this time, it was actually a medium brown with some light brown/blonde specs (left over from an earlier time).

My question is: Should I give up on this company and go back to guesstimating with drug store dye? (Continued in details.)

Hair color consumer advice...Should I keep ordering from this company?

Sally or any beauty supply store should have exactly what you are looking for. My hair is very dark, and I used to get a vibrant pink there that worked fantastically.

Hair color consumer advice...Should I keep ordering from this company?

well do wat will help UR company best if u have to give it up give it up

Hair color consumer advice...Should I keep ordering from this company?

do what you think is best

Hair color consumer advice...Should I keep ordering from this company?

I wouldnt order from any company unless you are really familar with the product and have used it before..I can tell you to go to a hairstylist that uses redkin products and have it done...Have them use Shades e q..Its a semi permanant color hair gloss..You can discuss the shades before you get it colored..Its wonderful hair color and it shines like glass...They will have formulas to accomodate the color which you want...Have a professional do it and quit wasting your money trying to fix it over and over..You will only end up with damaged hair if you keep doing it yourself..

Hair color consumer advice...Should I keep ordering from this company?

Go to someone professionally trained at a big salon for the next try. Let them make recomendations based on your current hair color, texture, health, etc. I went through this with being a blonde, it always seemed like I wound up being a light brown because my hair is so dark and when they did take it to blonde it would be fried! I finally shopped around for a salon and a stylist - I asked friends with similar issues for recommendations and finally after much searching I found someone that worked with my current color and that also considered how damaged my hair was - he worked with me to give me a flattering cut that got rid of most of the damge (and still kept my hair long) and also got me to a dark blonde shade with golden highlights. As my hair got healthier the lighter I would go. Good luck!